We're sorry to hear about your disappointment. Please note that your order was shipped on time, and all tracking details were sent to the email address provided. According to the tracking information, the Romanian postal service attempted delivery but was unsuccessful. With no response, the package was returned to us.
As per EU regulations, it is the customer's responsibility to follow the tracking once it's provided.
That said, customer satisfaction is very important to us. We've already arranged a free re-shipment of your order, and we truly hope this resolves the issue to your satisfaction.
If you have any further concerns, feel free to reach out directly — we're always here to help.
