FAQ

We send tracking details when your order ships. Different products may arrive in separate parcels.

Open the size guide on the product or builder page. Compare its measurements with a garment that fits you well and read the product-specific fit notes.

Choose available left chest and sleeve insignias. Add your rank, name or vessel using the chest text controls, including optional second rows. Keep all text and artwork within the displayed embroidery area.

Yes. Use the builder’s design-transfer option, then check the new garment’s size, colour and embroidery placement. Some garments currently offer a preview while ordering is being prepared.

Allow 2–7 business days for production, followed by delivery. Shipping estimates depend on your destination and fulfilment facility.

Some size and colour combinations are fulfilled at our USA facility. The builder displays a notice when this applies. Delivery to Europe may take longer and customs handling may apply.

Read the returns and exchanges policy before ordering, including the conditions that apply to personalised items and size exchanges.

Send your vessel or company, garments, quantities, embroidery requirements, delivery country and preferred arrival date through the Crew Orders form.