Shipping policy

Shipping Policy – IamSEAWOLF shop

Made to order, just for you

Every item is printed or embroidered after you order it, by our production partner with facilities in Europe, the USA and other regions. Your order is made at the facility best placed to reach you quickly.

Delivery time = production time + shipping time

Production usually takes [2–5] business days, and embroidered items can take [3–7] business days. After that, estimated shipping times are:

Destination	Estimated shipping time
Western Europe	about 5 business days
Middle East	7–10 business days
USA and Canada	7–10 business days
Far East and Asia	about 10 business days
Australia and New Zealand	about 10 business days

These are estimates, not guarantees. Delays can happen during busy seasons such as November and December, or because of carrier or customs delays.

Where we ship

We ship worldwide, except to Russia and Belarus.

Tracking

When your order ships, you will receive an email with your tracking number. Please check your spam folder if you don't see it. Different carriers are used depending on your location.

Orders in several parcels

If you order several items, they may be made in different facilities and arrive in separate parcels. You don't pay extra shipping for this, and you get tracking for each parcel.

Customs and import taxes

Orders delivered within the EU are usually produced and shipped within the EU, so there are normally no customs charges. For deliveries outside the EU, local import duties or taxes may apply. These are set by your country and paid by you, and we cannot control customs delays.

Address accuracy

Please check your shipping address carefully. If you notice a mistake, email us right away at support@iamseawolf.eu; we can only change it before production starts. If a parcel is returned because of an incorrect or incomplete address, or because it was not collected, we can send it again but you pay the new shipping cost.

Shipping to a vessel or port agent?

If you want delivery to a ship's agent or a port address, contact us before ordering and we will help you check that the address works for the carrier.

Lost or damaged parcels

If your parcel is lost or arrives damaged, contact us at support@iamseawolf.eu. See our Return and Refund Policy for how we fix it.