Refund policy
1. Refund & Return Policy
Return and Refund Policy – IamSEAWOLF shop
Every IamSEAWOLF item is made to order just for you, but you still shop with full protection. This policy explains your rights and how returns work.
Cancelling before production
You can cancel your order free of charge until it goes into production. Email us as soon as possible at support@iamseawolf.eu with your order number, and we will refund the full amount, including shipping.
14-day right of withdrawal (standard items)
You can return standard (non-personalised) items within 14 days of receiving them, without giving a reason. If your order arrives in several parcels, the 14 days start when you receive the last one.
How to return an item:
- Use return request menu in our website to initiate return/refund request.
- Send the items back within 14 days after telling us, to:
Country: Latvia
City: Liepaja
Address: Eduarda Tise 83
ZIP: LV-3407. - Return postage is paid by you. Please use a tracked service, as we cannot refund items that do not arrive.
We will refund the price of the returned items and the original standard shipping cost within 14 days of receiving your notice. We may wait to send the refund until the items arrive back or you show proof of sending. Refunds go to your original payment method. If you chose a more expensive shipping option than our standard one, we only refund the standard shipping cost.
Items should come back unworn and unwashed. You can try them on as you would in a shop. If an item is worn, washed or damaged, we may reduce the refund to reflect the lost value.
Personalized items (no right of withdrawal)
Items made to your own specification cannot be returned for change of mind. This follows Article 16(c) of EU Directive 2011/83/EU. It covers items where you enter your own text, name, rank text, boat name, home port or other custom details, such as products labeled "Personalized" or "Custom". Please check spelling and size carefully before ordering. If a personalized item arrives damaged, faulty or different from what you ordered, you are still fully protected (see below).
Damaged, faulty or wrong items
If your item arrives damaged, has a print or embroidery defect, or is not what you ordered, email us with your order number and a clear photo. We will send a free replacement or give you a full refund, including shipping. In most cases you will not need to send the item back. Please contact us as soon as you notice the problem. EU consumers also keep their legal guarantee rights for goods that are not as described, for 2 years from delivery.
Lost parcels
If your parcel is lost in transit, contact us and we will send a replacement or refund you in full.
Wrong size
For standard items, you can use your 14-day return right and order the correct size. For personalized items, contact us and we will look for a solution where we can. Size charts are in every product description.
Contact
IamSEAWOLF shop (SIA K and M), Vanes 11, Liepāja LV-3405, Latvia. Email: support@iamseawolf.eu